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Privacy Policy & Terms and Conditions

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Effective Date: 01/01/2023
Last Updated: 07/28/2025

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Welcome to Top One Research Group (“we,” “us,” or “our”). This Privacy Policy and Terms and Conditions explain how we collect, use, protect, and disclose personal information and describe the terms that govern your use of our website, services, and communications, including clinical research and outreach activities.

By accessing or using our site or services, you agree to these terms.

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1. Clinical Research and Purpose

Top One Research Group conducts clinical trials to evaluate the safety and effectiveness of investigational medical treatments, devices, and procedures. All studies are conducted in compliance with FDA regulations, ICH‑GCP guidelines, and under oversight by certified Principal Investigators and Institutional Review Boards (IRBs).
 

2. Information We Collect

We may collect the following types of information:

  • Name, phone number, and email address

  • Date of birth and general demographics

  • Medical history and health-related information (if voluntarily provided)

  • Communication preferences (email, phone, SMS)

  • Website usage data, including IP address and browser information
     

Data is collected through:

  • Website forms

  • Phone, email, or SMS communication

  • In-person or virtual visits

  • Referrals provided with proper consent
     

3. How We Use Your Information

We use the information to:

  • Evaluate eligibility for clinical trials

  • Schedule appointments or follow‑ups

  • Send study‑related or scheduling communications

  • Coordinate research services or outreach

  • Improve our services and patient experience

  • Comply with legal and regulatory requirements
     

We do not sell or rent your personal information.

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4. SMS Communication & Consent

By providing your mobile phone number and opting in, you consent to receive SMS messages from Top One Research Group, which may include:

  • Appointment reminders

  • Study eligibility updates

  • Research opportunity notifications

  • Health-related messages
     

Message frequency may vary. Message and data rates may apply.

To opt out, reply STOP at any time. For assistance, reply HELP, call (561) 249-6180, or email wmuro@toponeresearchgroup.com.
 

We do not share SMS consent or personal information with third parties or affiliates.

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5. Opt-In / Opt-Out Preferences

6. Informed Consent

Participation in any clinical trial requires signing an informed consent form. This form explains the study’s purpose, procedures, risks, benefits, and data use. You may withdraw at any time without penalty.

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7. Data Protection & Security

We safeguard your data through:

  • Secure physical and digital storage

  • HIPAA-compliant protocols

  • Access controls for sensitive records

  • Confidentiality agreements for all staff
     

Although we use reasonable security measures, no online transmission or storage is entirely risk-free.

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8. Confidentiality

Your information is kept confidential. We only disclose data when:

  • Required by law

  • Necessary for study oversight by IRBs or regulators

  • Needed for research operations under confidentiality agreements
     

We will never share personal information with external marketers or third-party affiliates without your explicit consent.

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9. Accessibility Statement

We are committed to digital accessibility for all users. Our website is partially conformant with WCAG 2.1 Level AA standards. If you encounter accessibility barriers, please contact us:

  • Phone: (561) 249-6180

  • Fax: (561) 847-3787

  • Email: wmuro@toponeresearchgroup.com

  • Address: 2669 Forest Hill Blvd, Suite 100, West Palm Beach, FL 33406
     

We aim to respond within 2 business days.

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10. Website Use Terms

By using our site, you agree to use it lawfully and do not:

  • Misuse or attempt to damage the site or systems

  • Harvest or scrape data

  • Provide false or unauthorized information

  • Reproduce our content without permission
     

All content is property of Top One Research Group.

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11. Medical Disclaimer

Content on our site is for informational purposes only and is not medical advice. Consult your healthcare provider for medical decisions.

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12. Limitation of Liability

Top One Research Group is not liable for:

  • Data loss from breaches or attacks outside our control

  • Errors, delays, or interruptions to our site or communications

  • Outcomes or decisions made outside of participation in sponsored studies
     

Use of the site and services is at your own risk.

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13. Third‑Party Links

Our site may contain links to third-party websites. We do not control or guarantee the content, privacy, or security of those sites.

 

14. Changes to This Policy

We may update this document at any time. Any changes will be posted here with a revised effective date.

 

15. Contact Us

For questions, requests, or to update your preferences, contact us:

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